Customer Agility Framework ™ has soft launched and is now viewable
Customer Agility Framework ™ – Enterprise Agility High FidelityThe Customer Agility Framework ™ is a new and better way of working
The Customer Agility Framework ™ contains two missing links in organizational lifecycle firstly what work should be done and secondly how can work be qualified as impactful. As Artificial Intelligence becomes pervasive is it serving your organisation or your competitors?“Deciding where to use unique human capabilities and focus artificial intelligence is the next great business evolution”The Customer Agility Framework ™ provides a way to build upon the unique skills and knowledge in your organisation by optimizing through a new way of working using artificial intelligence, customer (user) experience and agile.
Learn moreNORTH STAR EFFECTIVENESS
The Customer Agility Framework ™ defines how to use AI effectively from Insight to Outcome, through the Customer (user), Business and Technical North Star’s to provide decision point information for your whole organisation.
CUSTOMER SUCCESS
Customer Agility Framework ™ focuses on customer journey based organizational design that own products, services and the way to run and change them though a single software system.
Insight to Outcome Customer Agility Framework ™
Insights to Outcomes is a unique function of the Customer Agility Framework ™ and is the central axis of all data systems and interactions involved in it. It focuses all work around attaining the Customer North Star in the first instance, then add the filters of the Business North Star and the Technical North Star to meet their strategies, target and capabilities.
LEARN MORECustomer Lifecycle
The Customer Agility Framework ™ supports the attracting and retaining of customers by building customer loyalty and potential customer engagement through facilitating a direct response to customer needs. The Customer Agility Framework ™ will focus your entire organisation on listening to customers and colleagues in real-time to define the next work to be undertaken. It will enshrine a flexible way of working that supports an immediate response to changes in your target market, perceptions and opportunities.
Stand out from the Crowd
Be noticeably different and better than your competitors by aligning your flow of work around delivering positive outcomes for customers (users), colleagues, clients, shareholders and your balance sheet.The Customer Agility Framework ™ uses the latest thinking around artificial intelligence and automation to support data driven decision making with real-time insights and oversight for strategy alignment, governance, security, resilience, financial control, prioritisation and regulatory compliance.
Case Studies
The following case studies are the bases of the Customer Agility Framework ™ and cover various new ways of working implimentations going back as far as 2007
Global Bank HNW and UHNW Customers
This article is about how Work Orchestration was used to engage with HNW and UHNW customer interactions and sentiment by using AI and User Experience Research to define the Customer North Star for each market segment.
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Global Telco Company
This article is about how AI was used to gather customer requirements to refine the customer experience, support, facts and questions. This became the primary bases of the Customer Voice becoming the Customer North Star.
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United Kingdom Bank
This article is about how an organisational design was focused on the flow of work in order to rapidly eliminate things that caused the slow progress, unpredicatble delivery, huge risks and complex financial, governance processes delaying value delivery.
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E-commerce Company
This article is about how AI generated Facts and Questions were converted into Customer options for alternative purchase pathways, cross selling and establishing a customer lifecycle engagment, for the highest possible basket value on each visit.
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Launching a new Agile Framework takes time to be adopted so we have set up an easy way to do so with Consultancy Services while Training and Certification Services are being set up.
Consulting Services
Over time we will list consultancy providers for the Customer Agility Framework ™. We start with Agile World ® Inc, Wilmington, Delaware, USA which is now owned by Agile World ® Incorporated in California a 501(c)(3) public charity.Agile World ® Consulting is a niche consultancy Incorporated in 2006 involved in creating future proofed companies, businesses and organisations who are fully aligned and therefore engaged with their customers, clients and business ecosystems.
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Training and Certification Services
The Agile World Institute ® Wilmington, Delaware, USA will be the sole certification register for all Agile World ® educational initiatives including the Customer Agility Framework ™.They are currently working with a number of Training providers to establish Certified Training Courses for the Nine key roles associated with the framework.
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Creative Commons Licence
Attribution-ShareAlike 4.0 International
This license requires that reusers give credit to the creator. It allows reusers to distribute, remix, adapt, and build upon the material in any medium or format, even for commercial purposes. If others remix, adapt, or build upon the material, they must license the modified material under identical terms.
BY: Credit must be given to you, the creator.
SA: Adaptations must be shared under the same terms.
Please include the following details “Customer Agility Framework ™ by Agile World ® Incorporated, California, C4780724, 501(c)(3)” and a link to both the orginal work https://customeragility.com/ the framework https://customeragilityframework.com/ and the charity https://agile-world.charity/
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Our Awesome Team
The Customer Agility Framework ™ has been put together by a global team of volunteers through Agile World ® Incorporated.
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Latest News
Updates on Events and Meeting about the Customer Agility Framework ™ and Agile World Institute ® Certification
Insights to Outcomes Customer Agility Framework ™
Insights to Outcomes is a unique function of the Customer Agility Framework ™ and is the central axis of all data systems and interactions involved in it. It focuses all[…]
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Soft Launch of Customer Agility Framework ™ Announced
The Customer Agility Framework ™ will become available at 9am UCT+0 on the 29th of September 2023. The Customer Agility Framework ™ is anew and better way of working The Customer[…]
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