The Customer Agility Framework ™ is a
new and better way of working
The Customer Agility Framework ™ contains two missing links in organizational lifecycle firstly what work should be done and secondly how can work be qualified as impactful. As Artificial Intelligence becomes pervasive is it serving your organisation or your competitors?
“Deciding where to use unique human capabilities and focus artificial intelligence is the next great business evolution”
The Customer Agility Framework ™ provides a way to build upon the unique skills and knowledge in your organisation by optimizing through a new way of working using artificial intelligence, customer (user) experience and agile.
NORTH STAR EFFECTIVENESS
The Customer Agility Framework ™ defines how to use AI effectively from Insight to Outcome, through the Customer (user), Business and Technical North Star’s to provide decision point information for your whole organisation.
Customer Agility Framework ™ focuses on customer journey based organizational design that own products, services and the way to run and change them though a single software system.
Stand out from the Crowd
Be noticeably different and better than your competitors by aligning your flow of work around delivering positive outcomes for customers (users), colleagues, clients, shareholders and your balance sheet.
The Customer Agility Framework ™ uses the latest thinking around artificial intelligence and automation to support data driven decision making with real-time insights and oversight for strategy alignment, governance, security, resilience, financial control, prioritisation and regulatory compliance.
The Customer Agility Framework ™ supports the attracting and retaining of customers by building customer loyalty and potential customer engagement through facilitating a direct response to customer needs.The Customer Agility Framework ™ will focus your entire organisation on listening to customers and colleagues in real-time to define the next work to be undertaken. It will enshrine a flexible way of working that supports an immediate response to changes in your target market, perceptions and opportunities.
Launching a new Agile Framework takes time to be adopted so we have set up an easy way to do so with Consultancy Services while Training and Certification Services are being set up.
Over time we will list consultancy providers for the Customer Agility Framework ™. We start with Agile World ® Inc, Wilmington, Delaware, USA which is now owned by Agile World ® Incorporated in California a 501(c)(3) public charity.
Agile World ® Consulting is a niche consultancy Incorporated in 2006 involved in creating future proofed companies, businesses and organisations who are fully aligned and therefore engaged with their customers, clients and business ecosystems.
Training and Certification Services
The Agile World Institute ® Wilmington, Delaware, USA will be the sole certification register for all Agile World ® educational initiatives including the Customer Agility Framework ™.
They are currently working with a number of Training providers to establish Certified Training Courses for the Nine key roles associated with the framework.
Creative Commons Licence
This framework is being distributed under an Attribution-sharealike 4.0 international (cc by-sa 4.0) Licence.
Please include the following details “Customer Agility Framework ™ by Agile World ® Incorporated, California, C4780724, 501(c)(3)” and a link to both the orginal work https://customeragility.com/ the framework https://customeragilityframework.com/ and the charity https://agile-world.charity/
Our Awesome TeamThe Customer Agility Framework ™ has been put together by a global team of volunteers through Agile World ® Incorporated.
Updates on Events and Meeting about the Customer Agility Framework ™ and Agile World Institute ® Certification
The Customer Agility Framework ™ will become available at 9am UCT+0 on the 29th of September 2023. The Customer Agility Framework ™ is anew and better way of working The Customer[…]Read more
If you want help in adopting the Customer Agility Framework ™ or want to become involved as a Founder, Course Provider or Consultant let us know.